Pixiefit.shop is committed to ensuring your satisfaction with your purchase. If you need to cancel an order, return an item, or exchange it, we’ve outlined the process and guidelines below. Please read carefully before initiating any cancellations, returns, or exchanges.
We accept order cancellations before the product has been shipped or produced. If you cancel your order before shipping, you will receive a full refund. Once the product has been shipped, we are no longer able to cancel the order.
We accept no-excuse returns within 14 days of receiving your goods. To qualify for a return, the item must:
Be unused and in the same condition as when you received it.
Be in its original packaging.
To initiate a return, please follow the instructions provided in the return confirmation email, which will guide you on how to send the item back to the designated return address.
Refunds will be processed after we receive and inspect the item. Items must meet the eligibility criteria stated above.
Return Shipping: Customers are responsible for return shipping, which will cost $10, unless the return is due to our error (e.g., defective item or incorrect shipment).
Refund Method and Time: Refunds will be credited back to your original payment method. Please allow 5-10 business days for the refund to process.
We accept exchanges within 14 days of receiving your purchase. To be eligible for an exchange, your item must:
Be in unused and original condition.
Be in its original packaging.
Please follow the instructions in the exchange confirmation email to return the item to the specified return address.
Once we receive and inspect the returned item, we will send a replacement of equal value.
Unless the exchange is due to an error on our part (such as an incorrect or defective item), customers are responsible for exchange shipping costs, which will be $10.
Shipping Fee Deduction: All refunds will be processed minus a $10 shipping fee, unless the return is due to an error on our part.
Exchange Limit: We allow only one exchange per order. You can choose to either exchange the item or request a full refund, but not both.
Damaged or Defective Items: If you receive a damaged or defective item, please contact us for a return or exchange within 14 days of receiving your order.
If you haven’t received your refund yet:
Check your bank account again.
Contact your credit card company – it may take some time before your refund is officially posted.
Contact your bank – there may be some processing time before the refund is posted.
If you’ve done all of the above and still haven’t received your refund, please contact us at [email protected].
Company Name: Pixiefit
Address: 230 East 8th Street, Edmond, OK 73034
Email: [email protected]